The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
General
No smoking on site
Wi-Fi
Free parking
Off-site car park
No pets allowed
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Golf course
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Room features
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Traill Street,
Thurso,
United Kingdom,
KW14 8EH,
Highlands
Map view
Traill Street,
Thurso,
United Kingdom,
KW14 8EH,
Highlands
City landmarks
Wilson Lane
Old St Peter's Church
710 m
Thurso Bay
980 m
Lighthouse
Holburn Head Lighthouse
2.6
km
Thurso KW14 8HW
Harold's Tower Mausoleum
2.1
km
Holborn Head
3.4
km
Henderson Park Thurso Enterprise Park
Original Wolfburn Distillery
8.1
km
Nearby
Museum
Caithness Horizons Museumand Art Gallery
270 m
Library
Thurso Library & Gallery
390 m
Store
Coo's Tail Gallery
520 m
Restaurants
Robins Fish And Chip Shop
100 m
15A Princes Street
Caffe Cardosi
520 m
1 Traill Street
Messy Nessy Playcentre Ltd
430 m
2 Rotterdam Street
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
6.2/10
Nice
Rooms
6.3
Location
6.7
Service
7.0
Dining
5.8
Guest reviews
6.2/10
based on 6 reviews
2.5/5
based on 238 reviews
6.8
6.8/10 based on 1658 reviews
#11 of 11 hotels in Thurso based on Tripadvisor
Alison
United Kingdom,
April
2024
5.4/10
I had a bit of difficulty finding my room initially, but once settled, I found it tiny with some maintenance issues like low water pressure in the shower and black mold on the window panes. The noise from the street disturbed me until late at night, and the manager was not very pleasant to deal with. On the bright side, the hotel is in a convenient location and offers basic amenities.
Rooms
5.0
The room I eventually found was small and basic, with maintenance issues like low water pressure in the shower and black mold on the window panes.
Service
5.0
The service was a bit lacking, with a negative attitude from some staff members and some unprofessional behavior at breakfast time. However, housekeeping was satisfactory and I received a welcome drink.
Location
7.0
The hotel's location was convenient and central, making it easy for me to reach the ferry for my trip to the Orkney Islands.
Dining
5.0
The dining experience had its shortcomings, with cleanliness concerns and overcooked food. However, the beef dishes were the highlight of my meals.
Facilities
6.0
The facilities were average, but there are signs of refurbishment needed in some areas.
Lesley
United Kingdom,
April
2024
8.0/10
The hotel is quite central and easily accessible to John O Groats and other locations. The rooms are a little dated but very clean and comfortable, and the staff is welcoming and friendly. The dining experience includes a generous continental breakfast for an extra £10 per person. Parkin is easy to find, although limited, in a safe enough area.
Rooms
8.0
The rooms are a little dated but very clean and comfortable.
Service
9.0
The staff is welcoming and friendly.
Location
7.0
The hotel is quite central and easily accessible to John O Groats and other locations.
Dining
8.0
The breakfast includes a generous continental spread for an extra £10 per person.
Facilities
Parking is easy to find in a safe enough area.
David
United Kingdom,
March
2024
5.6/10
The hotel is in a convenient location, good for catching the ferry, although a bit noisy at night. Rooms can feel like a labyrinth to find, with street noise making it hard to sleep through the night.
Rooms
5.0
The rooms were challenging due to noise from street traffic and night clubbers, making it hard to sleep at night. Finding the rooms felt like navigating a rabbit warren.
Service
7.0
The service was nice, especially when the receptionist accommodated gluten-free requests separately. However, not exceptional overall.
Location
6.0
The location is central and close to the ferry terminal. Good for catching the ferry at John o Groats. However, street noise can be a disturbance.
Dining
5.0
The breakfast service was like a scene from a comedy with self-service options and changes in the service style. While plentiful, service quality could improve.
Facilities
6.0
Basic facilities, nothing extraordinary.
William
United States,
November
2023
6.2/10
The hotel had grand and lovely rooms, but it was inconvenient to reach them due to the long passageways with steps. Unfortunately, there was no wifi as advertised, and the staff couldn't assist. The service was welcoming, but with no clear guidance from management. The location was good for various activities, though parking was limited. The dining experience was lacking, and the facility needed improvements.
Rooms
7.0
The room, although fairly small, was comfortable for an overnight stay. It was inconvenient with heavy bags due to the distance and stairs to reach it.
Service
7.0
The staff were lovely and welcoming, although operating without clear guidance. They tried their best to meet requirements.
Location
8.0
The hotel's location was good for different purposes, but parking was limited. It was a safe area for various activities and close to amenities.
Dining
5.0
The dining experience was subpar with low-quality food and staff unable to fulfill certain requests. Improvements were necessary in various aspects.
Facilities
5.0
Facilities need upgrading; improvements are crucial.
W.
United States,
October
2023
6.4/10
The hotel rooms, though a bit dated, were very clean and provided all the necessities for a comfortable stay. The service was friendly and helpful, though a bit lackluster at times. The location was convenient, being within walking distance of the town center but lacked a bit in ambiance. The dining experience was hit-or-miss, with some generous offerings but also some disappointing meals. Overall, a good value for money with clean rooms and a friendly staff.
Rooms
7.0
The rooms were a good size, a bit in need of updating, but very clean and had all we needed.
Service
8.0
The staff was very friendly and most helpful, but service could be a bit lackluster at times.
Location
6.0
The location was good, with easy access to the town center for shopping, but it lacked some brightness and felt a bit dingy.
Dining
5.0
The dining experience was a mix, with some generous offerings but also some disappointing meals.
Facilities
6.0
The facilities were decent, could use a bit of improvement in certain areas.
Judy
United States,
May
2023
7.0/10
The hotel is centrally located, making it easily accessible to various attractions. While the rooms have been refurbished, some areas like corridors could use more attention. The staff is dedicated to improving service standards, but there were some issues with dining room compliance with regulations.
Rooms
7.0
The rooms seem to have had a recent refurbishment, but the layout with many fire doors can be confusing to navigate. A stronger Wi-Fi signal would be beneficial.
Service
7.0
The staff is working diligently to enhance service quality across all areas. There were minor concerns with the handling of cutlery, but overall, the team is striving to improve.
Location
6.0
The hotel's location is quite central, with easy access to various destinations like John O'Groats and Gills Bay. However, proximity to a noisy disco affected the quality of sleep.
Dining
8.0
There were issues with non-compliance in the dining rooms, but I appreciated the generous continental breakfast provided. It exceeded basic offerings.
Facilities
7.0
The hotel offers convenient parking and is easily accessible, especially for motorbikes. However, proper training for staff is needed, especially in the dining area.
The St Ives Bay Hotel
Holiday Inn Runcorn M56 Junction 12 By Ihg
De L'Europe Amsterdam - The Leading Hotels Of The World
Oyo The Arch, Wembly Stadium
Simonstone Hall Hotel
Rufflets St Andrews
Parga Beach Resort
Whites Hotel
The Osborne Hotel
Golden Club Cabanas
Grand Hotel Swanage
The Grand Hotel